Your privacy matters

At Croatia Helpline, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information. We want you to understand your rights and how we ensure your data is secure while using our services. Your trust is important to us.

Information we collect

This privacy policy describes the data we may collect from you. 

18th December 2025 [Croatia Helpline.com] ("we", "us", or "our") operates the website [croatia_helpline.com] and provides helpline services, including support related to medical and health issues.We are committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Croatian Act on the Implementation of the General Data Protection Regulation.1. Data Controller
[Croatia-Helpline] is the data controller.
 Email: help@croatia-helpline.com
Personal Data We Collect
We may collect:

  • Contact details (name, phone, email) when you contact the helpline.
  • Health-related information (special category data) if you share it during calls or forms (e.g., for medical support).
  • Website usage data (IP address, browser, cookies).

3. How We Collect Data

  • Directly from you (calls, forms, emails).
  • Automatically via website (cookies, logs).

4. Legal Basis for Processing

  • Consent (explicit for health data).
  • Vital interests (e.g., emergency support).
  • Legitimate interests (improving services).
    We process health data only where necessary and with explicit consent or other GDPR Article 9 exceptions.

5. Purposes of Processing

  • Providing helpline support.
  • Responding to inquiries.
  • Improving services.
  • Complying with legal obligations.

6. Sharing Your Data
We may share with:

  • Service providers (e.g., IT hosting, strictly under GDPR contracts).
  • Authorities if required by law.
    No transfers outside EEA without safeguards.

7. Data Retention
We retain data only as long as necessary (e.g., [specify period, e.g., 2 years for records]) or as required by law.

8. Your Rights
Under GDPR, you have rights to:

  • Access, rectify, erase data.
  • Restrict or object to processing.
  • Data portability.
  • Withdraw consent.
  • Lodge a complaint with the Croatian Personal Data Protection Agency (AZOP): azop.hr

Contact us to exercise rights.

9. Security
We implement appropriate technical and organizational measures to protect data.

10. Changes
We may update this policy; changes posted here.Additional Disclaimer for Helpline Advice (Not Part of Privacy Policy – Place on Website/Homepage/Forms)
The information and support provided by [Your Helpline Name] are for general informational purposes only and do not constitute professional medical, legal, or therapeutic advice. We are not a substitute for qualified healthcare professionals. Any reliance on our services is at your own risk. We accept no liability for any actions taken based on information provided, or for any outcomes, damages, or losses.

 

 

December 18, 2025This Cookie Policy explains how [Your Company Name or Website Name] ("we," "us," or "our") uses cookies and similar technologies on our website(s) [insert website URL(s), e.g., www.example.com and www.anotherexample.com] (http://www.anotherexample.com]) (the "Website").What Are Cookies?Cookies are small text files that are placed on your computer or mobile device when you visit a website. They allow the website to remember your actions and preferences (such as login details, language, font size, and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.We may also use similar technologies, such as web beacons or pixels.Types of Cookies We Use. We use the following types of cookies:Strictly Necessary/Essential Cookies: These are required for the Website to function properly and cannot be switched off in our systems. They are usually set in response to actions you take, such as logging in or filling in forms. You can set your browser to block these, but some parts of the Website may not work.
Performance/Analytics Cookies: These allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us know which pages are popular and how visitors move around the site. If you do not allow these cookies, we will not know when you visited our Website.
Functional Cookies: These enable the Website to provide enhanced functionality and personalization, such as remembering your preferences or choices.
Targeting/Advertising Cookies: These may be set through our Website by advertising partners to build a profile of your interests and show you relevant ads on other sites. They do not store personal information directly but identify your browser and device.

If we use third-party services (e.g., Google Analytics), those parties may set their own cookies. Please see their privacy policies for details.How to Manage CookiesYou can control and manage cookies in your browser settings. Most browsers allow you to:View what cookies you have and delete them individually.
Block third-party cookies.
Block cookies from specific sites.
Block all cookies.
Delete all cookies when you close your browser.

Instructions for common browsers:Chrome: https://support.google.com/chrome/answer/95647
Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Safari: https://support.apple.com/guide/safari/manage-cookies-sfri11471
Edge: https://support.microsoft.com/en-us/help/4027947

If you disable cookies, some features of the Website may not function properly.For EU/UK visitors: We obtain your consent for non-essential cookies via our cookie banner. You can withdraw or change your consent at any time by [describe how, e.g., clicking the cookie settings link in the footer or revisiting the banner].Changes to This PolicyWe may update this Cookie Policy from time to time. We will notify you of changes by posting the new policy here and updating the "Last Updated" date.Contact UsIf you have questions about this Cookie Policy, contact us at [insert email or contact details].Note: This is a simple template for a small website. Customize it with your specific details (e.g., actual cookies used, third parties). For full compliance (especially with GDPR, CCPA, or other laws), scan your site for cookies and consider using a professional generator like Termly, CookieYes, or TermsFeed. This is not legal advice—consult a lawyer if needed!
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Data security

We take the security of your data seriously. Access to the site is password protected to protect your information from unauthorized access.